Forum ILS has since 1997 enhanced manufacturing companies to develop products with improved availability performance and serviceability, and decreasing the service costs. In this area of Service engineering we also support companies to develop their organisation, work processes and support system applications.

In line with the manufacturing companies increased focus on the service business Forum ILS has during the last years supported companies with service business development by creating new competitive services added to the core products. This is creating total solutions that generate cost-effective results for their customers.

In the companies service operations there is a need to improve the ability to predict and plan the service organisation’s demand for service recourses (e.g. spare parts, personnel), and also an increased effectiveness in the maintenance demand chain. Within the area of service operations we support the companies to create a more cost-effective service logistics, and to create increased customer satisfaction and profitability by an increased availability performance.